The e-commerce industry in Malaysia will continue to thrive in 2024, driven by increasing internet penetration and growing consumer preference for online shopping. Whether you’re an entrepreneur looking to start an online business or an established retailer aiming to expand your digital footprint, choosing the right e-commerce platform is crucial. From local platforms tailored to the Malaysian market to global giants with advanced tools, there’s an ideal solution for every business.
This article explores the best 10 e-commerce platforms available in Malaysia, highlighting their features, pricing, and benefits. We’ll explore why these platforms are perfect for businesses of all sizes, whether you’re selling fashion, electronics, or services. By the end of this guide, you’ll clearly understand which platform suits your needs and how to leverage its tools for success in the competitive online market.
10 Best E-Commerce Platforms To Showcase Your Products
Table of Contents
1. Shopee MY
Shopee Malaysia is a versatile e-commerce hub catering to a vast audience with products ranging from groceries to tech gadgets. Known for its intuitive design, Shopee offers exclusive deals and seasonal campaigns like the 11.11 sale. Its Shopee Mall ensures quality through verified sellers, while integrated tools like Shopee Pay streamline transactions. With accessible delivery options and user-friendly navigation, Shopee has become a trusted household name in Malaysia.
| Key Services | – Online marketplace – Deals and promotions – Live streaming shopping |
| Contact | 03-2298 9222 |
| support@shopee.com.my | |
| Address | Level 25, South Point Tower, Lingkaran Syed Putra, Mid Valley City, 59200 Kuala Lumpur |
| Website | https://shopee.com.my/ |
2. Lazada MY
Lazada Malaysia has revolutionised online shopping with its extensive product catalogue and innovative features like LazMall, which guarantees 100% authentic goods. Its platform excels at creating a seamless experience, offering fast delivery, multiple payment options, and enticing sales events such as the annual 12.12 extravaganza. Lazada is a go-to choice for Malaysians looking for convenience, reliability, and competitive prices.
| Key Services | – E-commerce platform – LazMall for premium brands – Same-day delivery |
| Contact | 03-2728 6600 |
| support@lazada.com.my | |
| Address | Unit G-1, UOA Corporate Tower, Avenue 10 Wilayah Persekutuan, 8, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur |
| Website | https://www.lazada.com.my/ |
3. Mudah
Mudah is the epitome of simplicity when it comes to online classifieds. This platform connects Malaysians with minimal fuss, whether buying, selling, or exchanging items. From pre-owned vehicles to rental properties, Mudah empowers users to transact directly, offering transparency and convenience. Its no-frills design is the perfect tool for quick and efficient local trading.
| Key Services | – Classified ads platform – Selling and buying – Free posting services |
| Contact | 03-2284 9241 |
| info@mudah.my | |
| Address | Level 12, The Gardens South Office Tower, Lkr Syed Putra, Mid Valley City, 59200 Kuala Lumpur |
| Website | https://www.mudah.my/ |
4. Carousell MY
Carousell Malaysia redefines online marketplaces with a unique emphasis on secondhand goods. It is built for the mobile generation and provides a simple, interactive way to buy and sell preloved items. Carousell fosters trust between buyers and sellers through in-app messaging and secure payment gateways. Its community-driven approach appeals to eco-conscious shoppers and those seeking value-for-money deals.
| Key Services | – Mobile-first marketplace – Secondhand goods trading – Peer-to-peer sales |
| Contact | 03-2245 0123 |
| support@carousell.com.my | |
| Address | Lot 14, 1 Jalan Dutamas 1, Kuala Lumpur, Malaysia |
| Website | https://www.carousell.com.my/ |
5. Watsons MY
Watsons Malaysia combines the best of health and beauty retail with digital convenience. It offers an expansive range of skincare, wellness, and lifestyle products and serves as a one-stop shop for Malaysians. Watsons’ online platform complements its physical stores, and its loyalty program provides exclusive benefits like cashback and free delivery. Customers love Watsons for its consistent promotions and trustworthy offerings.
| Key Services | – Health & beauty products – Watsons Club membership – Online and in-store shopping |
| Contact | 01-300-88-8810 |
| customercare@watsons.com.my | |
| Address | Level 7, ARENA WATSONS, Exchange 106, Lingkaran TRX, Tun Razak Exchange,55188 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur. |
| Website | https://www.watsons.com.my/ |
6. Zalora
Zalora brings global fashion trends to Malaysian doorsteps, catering to everyone from casual dressers to high-fashion aficionados. Featuring collections from renowned brands and up-and-coming designers, Zalora excels in delivering quality and variety. Its fast shipping options, style tips, and hassle-free returns make it an indispensable platform for fashion-forward shoppers.
| Key Services | – Fashion and lifestyle e-commerce – Premium brands – Same-day delivery options |
| Contact | 03-9212 6000 |
| customer@zalora.com.my | |
| Address | Level 20, Tower 8, Avenue 5, Bangsar South, Kuala Lumpur |
| Website | https://www.zalora.com.my/ |
7. eBay MY
eBay Malaysia offers a distinct shopping experience, connecting local users to a worldwide marketplace. Whether hunting for rare collectables or bidding on tech gadgets, eBay allows buyers and sellers to explore unique opportunities. The auction system adds an element of excitement, while secure payments and reliable shipping provide peace of mind for cross-border transactions.
| Key Services | – Global Marketplace – Auctions and bidding – Cross-border shopping |
| Contact | 03-2297 9999 |
| support@ebay.my | |
| Address | Common Ground, 1 Powerhouse, Horizon Penthouse, 1 Powerhouse, 1 Persiaran Bandar Utama, Bandar Utama,Petaling Jaya; Selangor; Postal Code: 47800 |
| Website | https://www.ebay.com.my/ |
8. PG Mall MY
PG Mall is Malaysia’s homegrown e-commerce solution, promoting local artisans and global brands. It features attractive loyalty rewards and robust promotional campaigns, making shopping rewarding and affordable. PG Mall’s commitment to nurturing local businesses resonates with buyers who value homegrown products and personalised service.
| Key Services | – Malaysian-based e-commerce platform – Loyalty program – Local and global sellers |
| Contact | 04-291 3122 |
| support@pgmall.my | |
| Address | Menara Public Gold, 249-10, Jln Tun Razak, Imbi, 50400 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur |
| Website | https://pgmall.my/ |
9. Decathlon MY
Decathlon Malaysia is a haven for sports lovers, offering everything from outdoor gear to fitness essentials. Its straightforward online platform is enriched with helpful guides and detailed product descriptions, ensuring customers make informed decisions. With affordable pricing and a strong focus on quality, Decathlon is a trusted partner for amateur and professional athletes.
| Key Services | – Sportswear and equipment – In-store pickup services – Home delivery |
| Contact | 03-62806701 |
| decathlon.malaysia@decathlon.com | |
| Address | 8Trium Tower Jalan Cempaka SD12/5, Persiaran Kenanga, Bandar Sri Damansara, 52200 Kuala Lumpur |
| Website | https://www.decathlon.my/ |
10. Qoo10 MY
Qoo10 Malaysia thrives on its unique features like group purchases and daily flash deals. It caters to bargain hunters who seek variety without breaking the bank. The platform emphasises affordability while offering reliable delivery and global products, making it a preferred choice for Malaysians eager to stretch their budgets.
| Key Services | – Cross-border e-commerce – Flash deals – Group buying options |
| Contact | – |
| help@qoo10.my | |
| Address | Level 28.03, 28th Floor, Sunway Putra Tower, Lot 100 Jalan Putra Tower, , Kuala Lumpur, Malaysia |
| Website | https://www.qoo10.com/ |
Conclusion
Selecting the best e-commerce platform is critical for any business aiming to succeed in Malaysia’s digital marketplace. Each platform on our list offers unique features catering to various business sizes, budgets, and industries. From beginner-friendly tools to advanced customisation options, these platforms ensure a seamless shopping experience for your customers while supporting your growth objectives.
If you’re ready to build your e-commerce website, consider Newnormz your go-to solution. With expertise in website building and e-commerce platform development, Newnormz ensures that your online store is visually appealing but also functional, fast, and user-friendly. Contact Newnormz today to bring your e-commerce vision to life and take your business to the next level.
Frequently Asked Questions
1. Do I Need Technical Skills To Use E-Commerce Platforms?
Not necessarily. Many platforms, such as Shopify and EasyStore, are user-friendly, while solutions like Newnormz offer full support and guidance.
2. How Can I Increase Traffic To My Online Store?
Leverage digital marketing strategies like SEO, social media advertising, email campaigns, and influencer partnerships to drive traffic.
3. Can I Integrate Payment Gateways With My E-commerce Platform?
Most platforms support multiple payment gateways, including credit cards, online banking, and e-wallets like GrabPay or Touch ‘n Go.
4. Are Malaysian Consumers Shopping More Online In 2024?
Yes, online shopping continues to grow due to convenience, wider product variety, and competitive pricing.
