No Lock-In Contracts
SEO Agency Malaysia:
Our Clients Own Page 1
for “Kopi”, “TCM Malaysia”
and “Baby Stroller”. You’re Next.
Don’t take our word for it. Open a new tab and Google those keywords right now. That’s Oriental Kopi, Sunway TCM Centre and My Lovely Baby, ranked by Newnormz against every giant in their industries, on Google and inside AI Overviews. Every SEO agency in Malaysia promises rankings. We sign for them: your target keywords reach page 1 within 12 months or we keep working at RM0 until they do. In writing, in your contract.
Google + AI search, tracked together.
Why 200+ Businesses Choose Newnormz as Their SEO Agency in Malaysia
The most honest metric in this industry isn’t an award or a badge. It’s whether clients who are free to leave, stay. Ours can cancel any month. They stay more than 4 years.
SEO in Malaysia at a Glance (2026)
Newnormz is an SEO agency in Malaysia with 200+ month-to-month clients, a 5.0 rating from 210+ Google reviews, and a written guarantee: target keywords on page 1 of Google within 12 months or the team works free until they get there. Packages run from RM2,900 to RM6,800+ per month and include AI search optimisation (AEO and GEO) for ChatGPT, Gemini and Google AI Overviews. Clients include Sunway TCM Centre, Oriental Kopi, CHAGEE, PolicyStreet and My Lovely Baby.
SEO services in Malaysia typically cost between RM1,500 and RM8,000 per month depending on industry competition and keyword count. Rankings usually begin moving within 60 to 90 days, and meaningful traffic and lead growth compounds from months 4 to 8.
Realistic SEO Timeline
The foundation phase every campaign starts with.
Technical fixes and indexing improvements lead the first phase.
Traffic and lead momentum builds after the foundation work.
AI-search visibility compounds alongside Google rankings.
You’ve Tried SEO Before. It Didn’t Work. Let’s Diagnose Why.
Most business owners who call us aren’t new to SEO. They’re burned by it. Paid an agency for 12 months, got a PDF of rankings, saw zero new customers. In 200+ audits we’ve run for Malaysian businesses, the failure is almost always one of these six root causes. Find yours:
You ranked for keywords nobody buys from
What happened: your agency chased easy, high-volume informational keywords (“what is digital marketing”) instead of commercial keywords your buyers actually search. Rankings looked great in the report. Your phone never rang.
The Newnormz fix: we start from your sales data, not a keyword tool. Every keyword is mapped to buying intent and expected revenue before we optimise for it. If a keyword can’t plausibly produce an enquiry, it doesn’t make the plan.
Your agency measured rankings, not revenue
What happened: “position 8 to position 5” tells you nothing about business impact. Without call tracking, WhatsApp tracking and form attribution, SEO is unaccountable. Unaccountable marketing gets cut.
The Newnormz fix: every campaign ships with conversion tracking on day one: calls, WhatsApp taps, form fills and (for ecommerce) revenue, attributed to the keyword and page that produced them. Your monthly report leads with enquiries and ringgit, not positions.
Shortcut link building caught up with you
What happened: cheap SEO runs on PBN links and spam directories. It works until a Google update finds it. Then your traffic collapses overnight and the agency blames “the algorithm”.
The Newnormz fix: we audit and disavow toxic links, then rebuild authority with quality citations, Malaysian media mentions and industry links that survive every update. Slower, permanent, defensible.
Content volume without content strategy
What happened: 8 generic AI-written articles a month, none targeting a real keyword gap, none written with actual expertise. Google’s helpful-content systems now demote exactly this pattern.
The Newnormz fix: fewer, better pages built on topical authority: one pillar per revenue theme, supporting content that answers real buyer questions, expert review on every piece. Quality compounds. Volume gets filtered.
You quit inside the investment window
What happened: nobody set expectations. SEO’s cost curve is front-loaded and its returns are back-loaded. Months 1 to 3 are foundation work. Quitting at month 3 is paying for the excavation and walking away before the building.
The Newnormz fix: we show you the leading indicators that predict success (indexing health, impression growth, keyword breadth) from month 1, so you can see it working before the lead flow arrives. And we tell you honestly at month 3 if the trajectory is off.
You’re invisible where search is going: AI
What happened: a growing share of Malaysian searches end in an AI answer on Google AI Overviews, ChatGPT or Gemini, without a single blue-link click. Pages built for 2019 SEO are structurally invisible to these systems.
The Newnormz fix: Answer Engine Optimization (AEO) and Generative Engine Optimization (GEO) are built into every campaign: extractable answers, entity-rich schema, citations AI engines trust. See our GEO agency service, ChatGPT optimisation and Gemini optimisation.
Trusted by Malaysia’s Leading Brands
From national franchises to public-listed companies and growing SMEs, brands across every industry trust Newnormz with their search visibility.
Rankings Don’t Lie. Search These Keywords Right Now.
Don’t take an agency’s word for it. Open Google Malaysia and search any of these. Our clients are on page 1 today, many of them inside the AI Overview answer itself:
I Want My Keywords on This WallSEO Results From
Real Malaysian Brands
Not anonymous “leading ecommerce brand” claims like other agencies. Real names, real keywords, verifiable on Google right now.
Sunway TCM Centre
Ranking for
Their site had deep technical issues holding back a strong brand. We rebuilt the technical foundation, fixed crawl and indexing problems, and applied AEO structuring. Today Sunway TCM ranks #1 in Google’s AI Overview results for treatment searches across Malaysia.
Oriental Kopi
Ranking for
We optimised their content around Malaysia’s most competitive coffee keywords, implemented full schema markup, and fixed the technical issues on their ecommerce store so products get indexed, ranked and bought.
My Lovely Baby
Ranking for
A website upgrade changed their URLs and their traffic dropped overnight. Our migration audit and optimisation recovered every lost click and then kept growing, proving SEO resilience matters as much as SEO growth.
What Our Clients Say About Us as an SEO Agency in Malaysia
Swipe through selected client feedback. Row two on the live build is a Google Reviews widget, live, not screenshots.
Newnormz has generated more qualified leads, increased the client’s visibility, and helped build stronger trust with customers. The team is organized, punctual, and consistent. They combine creativity with performance-driven strategies.
TopGuard Waterproofing (M) Sdn. Bhd.
Waterproofing ContractorThanks to Newnormz’s efforts, the client has seen improved search rankings, higher website traffic, and a consistent increase in client inquiries. The team delivers work on time, maintains clear communication, and responds promptly to needs. Newnormz’s professionalism and creativity are unique.
Edwin Lee & Partners
Law FirmNewnormz’s efforts have led to increased search visibility, website traffic, and lead conversion rates. The team is punctual, responsive, and proactive in providing updates. Moreover, Newnormz’s communication via in-person meetings and strategic thinking have been hallmarks of their performance.
Ng Kim Heng Advisory Services Sdn Bhd
Taxation and Business AdvisoryWe used to spend hours attempting to keep up with Google’s algorithm. However thanks to Newnormz, we can now direct attention towards providing quality service to our incoming enquiries.
ESPING Corporation Sdn Bhd
Apparel ManufacturingThe RANKED Framework: How We Engineer Page 1 Results
After 200+ campaigns we systemised what actually moves Malaysian rankings into six disciplines. Every campaign runs all six. Miss one and you get what most agencies deliver: reports.
Revenue Keywords
Keywords chosen by buying intent and ringgit value, validated against your sales data. We optimise for enquiries, not impressions.
Architecture
Technical SEO: crawlability, Core Web Vitals, indexation, internal linking and site structure. The foundation that took Sunway TCM to page 1 in 4 months.
Notability
E-E-A-T and authority: expert-reviewed content, named authors, quality links and Malaysian media citations that make Google trust your brand.
Knowledge Graph
Entity SEO and schema markup so Google and AI engines understand exactly who you are, what you sell and why you’re credible.
Everywhere Answers
AEO and GEO: extractable answers formatted for featured snippets, Google AI Overviews, ChatGPT and Gemini. Ranking where search is going, not where it was.
Data Loop
Call, WhatsApp and form attribution feeding a monthly learn-and-scale cycle. Winners get doubled down. Losers get cut. Results compound.
The RANKED Framework is developed in-house by the Newnormz SEO team and applied to every account, from RM2,900 Starter campaigns to enterprise programs.
Run RANKED on My WebsiteOur SEO Services in Malaysia: Everything Under One Roof
From technical foundations to AI-search visibility, one team and one strategy. No outsourced link farms, no white-label resellers.
Keyword mapping, title and meta engineering, content built on real expertise and structured for featured snippets. Website SEO services that make every page earn its keep. Content marketing →
What Does an SEO Agency Actually Do in 2026?
A professional SEO agency runs four disciplines in parallel: technical SEO (making your site fast, crawlable and indexable), content (pages that answer what your buyers search), authority building (earning links and mentions that make Google trust you), and, new since 2024, AI search optimisation (structuring your content so ChatGPT, Gemini and Google AI Overviews cite you as the answer). Agencies that only do one of the four produce reports, not revenue.
As Google’s own guidance puts it, effective SEO is about demonstrating experience, expertise, authoritativeness and trustworthiness (E-E-A-T). That is why our campaigns are led by named strategists from our in-house team, not anonymous accounts, and why every piece of content is reviewed by a subject-matter expert.
SEO Packages & Pricing in Malaysia: Transparent, In RM
Most SEO agencies in Malaysia hide their prices behind “request a quote”. We publish ours, because an agency confident in its results has nothing to hide. Here is what SEO costs with Newnormz, what’s included, and the guarantee behind it.
Starter: for SMEs
RM2,900/month
- 20 target keywords
- Full technical audit & fixes
- Expert-reviewed content every month
- On-page optimisation of your money pages
- AEO/GEO foundations + schema markup
- Conversion & WhatsApp tracking
- Monthly revenue-first report
Growth: most popular
RM4,500/month
- 40 target keywords
- Everything in Starter, plus:
- More content + content refreshes monthly
- 60 local citations built
- Local SEO + Google Business Profile management
- AI-citation tracking (ChatGPT, Gemini, AI Overviews)
- Quarterly strategy reviews with a senior strategist
Enterprise: market leaders
RM6,800+/month
- 60+ keywords, multi-location and multilingual (EN/BM/CN)
- Dedicated senior strategist
- 8+ content assets per month
- Digital PR campaigns + media outreach
- Full ecommerce and international SEO
- Custom dashboards & attribution
Our Guarantee, In Writing
If we don’t get the expected target keywords onto page 1 within 12 months, we work free until we do. Agreed keyword targets, written into your contract. And because every account is month to month, you can fire us any time we stop earning our fee. We carry the risk. You keep the freedom. No other SEO agency in Malaysia offers both.
Prices exclude SST.
Newnormz vs a Typical SEO Agency in Malaysia
| Typical SEO agency | Newnormz | |
|---|---|---|
| What gets reported | Rankings & traffic only | Enquiries, WhatsApp leads & revenue by keyword |
| Pricing | Hidden, “request a quote” | Published packages in RM |
| Contracts | 12-month lock-in | Month to month, 200+ accounts stay by choice |
| Guarantee | Vague promises, no consequences | Page 1 in 12 months or we work free, in writing |
| AI search (ChatGPT, AI Overviews) | Not on the radar | AEO/GEO in every campaign, clients ranked #1 in AI Overviews |
| Content | Bulk AI articles, no expert review | Expert-reviewed, built for topical authority |
| Link building | PBNs & directory spam | Quality citations & Malaysian media placements |
| Strategy owner | Junior account exec | Named senior strategist with CEO oversight |
| Proof | Anonymous “leading brand” case studies | Named clients and keywords you can Google right now |
When You Should NOT Hire an SEO Agency (Including Us)
SEO is the best money we’ll ever make you, but only in the right conditions. We turn away businesses every month. You should not hire us if:
- You need leads this month. SEO compounds over quarters, not weeks. Start with Google Ads for immediate demand, add SEO when cashflow allows, then let organic progressively replace your ad spend.
- Your budget can’t sustain 6 months. Stopping SEO at month 3 wastes every ringgit spent. We’d rather tell you now than invoice you later.
- Your website can’t convert. If the site is broken, outdated or untrustworthy, traffic won’t save it. Fix the foundation first with our web design team, then rank it.
- You expect page 1 in 30 days. Anyone who promises that is lying to you. We won’t.
If any of that stings, the free audit will tell you honestly where you stand and what to do first. That honesty is why our average client stays over 4 years.
How to Evaluate Any SEO Agency in Malaysia in 5 Minutes
Shopping around? Good. Run every agency on your shortlist, including us, through these five checks before you sign anything:
| The check | Why it matters | Newnormz |
|---|---|---|
| 1. Do they publish pricing? | Hidden pricing means the quote is built around your budget, not the work. | Published above, in RM |
| 2. Is there a guarantee with consequences? | “We’ll do our best” costs them nothing when it fails. A work-free clause costs them everything. | Page 1 in 12 months or we work free |
| 3. Can you leave any month? | Lock-in contracts protect agencies from their own results. | Month to month, always |
| 4. Are case studies named and checkable? | “Leading ecommerce brand, +300%” is unfalsifiable. Named clients with live keywords are evidence. | Sunway TCM, Oriental Kopi, My Lovely Baby: Google them |
| 5. Do they cover AI search? | If your agency isn’t optimising for AI Overviews, ChatGPT and Gemini in 2026, they’re optimising for the past. | AEO/GEO in every package |
Ask these five questions in your first meeting with any SEO company in Malaysia. The agencies that squirm are telling you something.
Meet Your SEO Experts & Consultants
“I built Newnormz’s SEO department on one rule: if a campaign wouldn’t make money for my own businesses, we don’t sell it to yours. That’s why we publish prices, sign a page 1 guarantee, and let every client leave any month. Two hundred of them choose to stay. That’s the only award I care about.”
Bryan Tan, CEO, Newnormz · About Bryan
SEO campaigns at Newnormz are run by a dedicated department of 10+ SEO specialists, not generalists juggling ads and social. Every client gets a named SEO consultant in Malaysia who knows their industry, answers on WhatsApp, and presents results in person or on video, in English, Bahasa Malaysia or Chinese.
Meet the full team: Our Team
SEO for Every Industry, Across Malaysia
Industries we rank
F&B & FranchiseHealthcare & TCM Ecommerce & RetailManufacturing & B2B Legal & Professional ServicesFinance & Fintech Beauty & WellnessProperty & Construction Travel & Hospitality
Where we provide SEO services
SEO Agency Kuala Lumpur Petaling Jaya Shah Alam Subang Jaya Puchong Klang Kajang Penang Johor Bahru Singapore
Why SEO Is Still Malaysia’s Highest-ROI Channel in 2026
Malaysians online, one of Southeast Asia’s most connected markets (DataReportal, Digital 2026: Malaysia). Your customers search before they buy.
of Malaysian search happens on Google (Statcounter), and its AI Overviews increasingly answer before anyone clicks an ad.
cost per click on organic. Ads stop the moment you stop paying. SEO compounds, each month building on the last.
Google Ads rents attention. SEO owns it. The businesses that invested in organic search two years ago now pay nothing for the leads their competitors buy daily. And as Malaysian search shifts into ChatGPT and AI Overviews, the sites with real authority, not the biggest ad budgets, are the ones AI recommends. That is the moat we build.
SEO Agency Malaysia: Frequently Asked Questions
Pricing, timelines, guarantees, AI search and how to judge an SEO agency.
How much do SEO services cost in Malaysia?
Most Malaysian SMEs pay RM1,500 to RM8,000 per month. Freelancers charge less (RM800 to RM2,500) but rarely cover technical, content, links and AI search together. Newnormz packages are published above, from RM2,900/month, so you know the investment before you ever talk to sales. Be wary of anything under RM1,000/month: at that price the maths only works with automation and spam links.
Which is the best SEO agency in Malaysia?
The best SEO agency for you is the one that publishes its pricing, guarantees outcomes with consequences, shows named clients you can verify on Google, lets you leave any month, and optimises for AI search as well as Google. Newnormz meets all five tests: packages from RM2,900/month, page 1 in 12 months or we work free, named clients like Sunway TCM and Oriental Kopi, month-to-month accounts, and AEO/GEO in every campaign.
How long does SEO take to show results in Malaysia?
Rankings typically start moving in 60 to 90 days, meaningful traffic and lead growth builds from months 4 to 8, and authority compounds from month 8 onward. Anyone promising page 1 in 30 days is selling something else. We show leading indicators (indexing health, impression growth) from month 1 so you can verify trajectory early. Some campaigns move faster: Sunway TCM reached 80% of keywords on page 1 in 4 months.
Why didn’t my previous SEO campaign work?
Usually one of six causes: wrong-intent keywords, rankings-only reporting, toxic shortcut links, bulk low-quality content, quitting during the foundation phase, or ignoring AI search. See our SEO failure diagnosis above, or send us your site and we’ll tell you exactly which one happened, free.
Do you guarantee first-page Google rankings?
Yes. If we don’t get the expected target keywords onto page 1 within 12 months, we work free until we do. The keyword targets are agreed upfront and written into your contract. We can offer this because our average client has been with us over 4 years and we know what our process delivers.
What is the RANKED Framework?
RANKED is the Newnormz SEO methodology, built from 200+ Malaysian campaigns: Revenue keywords, Architecture (technical SEO), Notability (E-E-A-T and authority), Knowledge graph (entity SEO and schema), Everywhere answers (AEO/GEO for AI search), and Data loop (revenue attribution and compounding optimisation). Every campaign runs all six disciplines in parallel.
Can you get my business recommended by ChatGPT and Google AI Overviews?
Yes. That is Generative Engine Optimization (GEO) and Answer Engine Optimization (AEO), and it’s built into every campaign: extractable answers, entity-rich schema, and the authority signals AI engines use to decide who to cite. Our client Sunway TCM ranks #1 in Google AI Overview results for treatment searches. We track AI citations alongside Google rankings. Details: GEO Agency Malaysia, ChatGPT Optimisation and Gemini Optimisation.
What is the difference between SEO, AEO and GEO?
SEO ranks you in traditional Google results. AEO (Answer Engine Optimization) formats your content so answer engines like Google AI Overviews can lift it directly. GEO (Generative Engine Optimization) builds the entity signals and citations that make generative AI like ChatGPT and Gemini recommend your brand. In 2026 a complete search strategy needs all three, which is why Newnormz bundles them in one campaign.
What’s included in your SEO packages?
Every package includes technical SEO, on-page optimisation, expert-reviewed content, conversion tracking, AEO/GEO foundations and a revenue-first monthly report. Growth adds 60 local citations, Google Business Profile management and AI-citation tracking. Enterprise adds digital PR, multilingual SEO and custom dashboards. Full deliverables are in the pricing table above, no hidden extras.
What’s the difference between SEO and SEM (Google Ads)?
SEM buys clicks. SEO earns them. Ads deliver immediately but stop the moment budget stops. SEO takes months to build and then compounds, often reaching a cost per lead ads can’t touch. The strongest strategy is usually both: ads for immediate coverage while SEO builds the permanent asset. Newnormz runs both under one roof, see Google Ads Malaysia.
Should I hire an SEO agency or a freelancer in Malaysia?
A freelancer (RM800 to RM2,500/month) suits a small site needing basic on-page work. An agency makes sense when you need technical, content, authority and AI search running together, with accountability and cover (nobody goes on holiday with your campaign). The honest test: ask both for a guarantee with consequences and see who will sign one.
How do you measure and report SEO performance?
Calls, WhatsApp enquiries, form fills and (for ecommerce) revenue, attributed to keywords and pages, plus rankings, traffic and AI-citation visibility. Reports monthly, in plain language, with a strategist walkthrough. You’ll never need to decode a 40-page PDF.
Do you serve businesses outside Kuala Lumpur?
Yes. We run campaigns for clients across Malaysia including Penang, Johor Bahru, the whole Klang Valley and East Malaysia, plus Singapore. Local SEO campaigns are geo-targeted to the cities and suburbs you actually serve.
Do you do SEO for ecommerce websites?
Yes. Shopify, WooCommerce and custom platforms. Ecommerce SEO is its own discipline: category-page architecture, product schema, faceted-navigation control and revenue attribution per keyword. It’s how Oriental Kopi and My Lovely Baby rank for Malaysia’s most competitive product keywords. See Ecommerce SEO.
Is SEO still worth it now that AI answers questions directly?
More than ever, because AI engines don’t invent answers, they cite sources. The sites with genuine topical authority are exactly the ones ChatGPT and AI Overviews recommend. AI hasn’t killed SEO. It has raised the premium on being the trusted answer. That is what modern SEO builds.
Do you work with startups and small businesses?
Yes, if the economics make sense for you. SEO needs roughly a 6-month runway. If your budget can’t sustain that, we’ll say so at the free audit and suggest what to do first instead, usually Google Business Profile optimisation and a small ads budget. We’d rather turn you away than burn you.
Can you recover a website hit by a Google update, migration or penalty?
Yes. Recovery starts with a forensic audit: what dropped, when, and which system caused it (link spam, helpful content, migration errors). When My Lovely Baby’s site upgrade broke their URLs and traffic collapsed, we recovered 100% of it and kept growing. If your traffic dropped, bring us the Search Console data. Diagnosis is part of the free audit.
Get Your Free SEO Audit & Recovery Plan
In 30 minutes we’ll show you: why you’re not ranking, which keywords your competitors are winning (and what they earn from them), your AI-search visibility, and the exact 90-day plan we’d run. No obligation. And if SEO isn’t right for you yet, we’ll tell you that too.
Message us on WhatsApp and we’ll get your audit started today.
Claim My Free SEO Audit on WhatsAppReplies within business hours, usually in minutes. Or call +60 17-588 2291.
